100%
Success Rate
2000+
Individuals Supported
30%
Individuals into work
9.3
Overall Customer Rating
Our Vision
We believe that positivity and optimism is central to success and we embed this approach into all our support and teaching
All our Mentors and teachers have been through it all themselves and understand the challenges finding work.
All our Tutors are fully DBS police checked , fully trained and supportive of Safeguarding, Prevent ,Equality and Diversity and uphold British Values.
Data Protection
Be Positive is the data controller of the personal information you provide to us.
This means we determine the purposes for which, and the manner in which, any personal data relating to pupils and their families is to be processed. Angus Laing acts as a representative for the organisation with regard to its data controller responsibilities; they can be contacted on 07710 672867 or anguslaing@live.co.uk
In some cases, your data will be outsourced to a third party processor; however, this will only be done with your consent, unless the law requires the school to share your data. Where the organisation outsources data to a third party processor, the same data protection standards that Waterside Consultancy upholds are imposed on the processor.
Angus Laing is the data protection officer. Their role is to oversee and monitor the organisations data protection procedures, and to ensure they are compliant with the GDPR.
Why do we collect and use your information?
We holds the legal right to collect and use personal data relating to pupils and their families, and we may also receive information regarding them from their previous Learning. We collect and use personal data in order to meet legal requirements and legitimate interests set out in the GDPR and UK law,
Which data is collected?
Personal information – e.g. names, pupil numbers and addresses
Characteristics – e.g. ethnicity, language, nationality, country of birth
Attendance information – e.g. number of absences and absence reasons
Assessment information – e.g. national curriculum assessment results
Relevant medical information
Information relating to SEND
Will my information be shared?
We are required to share pupils’ data with the ESFA and in some cases Bedfordshire Council
What are your rights?
Be informed about how Waterside Consultancy uses your personal data.
Request access to the personal data that we hold.
Request that your personal data is amended if it is inaccurate or incomplete.
Request that your personal data is erased where there is no compelling reason for its continued
processing.
Request that the processing of your data is restricted.
Object to your personal data being processed.
Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time.
If you have a concern about the way Waterside Consultancy and/or the SFA is collecting or using your personal data, you can raise a concern with the Information Commissioner’s Office (ICO). The ICO can be contacted on 0303 123 1113, Monday-Friday 9am-5pm.
Methods
We use blend of traditional and modern teaching methods, these include using technology and innovative peer support
Observations and Inspections
We are observed and quality assured by external bodies to ensure we meet Ofsted and Accreditation standards, we are a registered training provider and consistently achieve grade 2 Star observation results across all our tutors.
We are a Government listed Training organisation , ICO data protection complaint, private limited company established in 2011
Feedback
We get feedback from every learner and we average a score of 9.3/10 for all our courses,
'The group worked really well together and was very relaxed' 'A good venue, very central' 'This is different to other courses, it is structured and logical' 'The tutor is really understanding and has been in the same boat himself'Case Studies of how we help
*Michael has a terminal illness. He felt he had something to offer the workforce and really wanted to find an employer who would consider him. After using traditional methods of job search he was demotivated by the lack of response and came to us for help.
He attended a 3 week course with our Tutor who decided to anonymously advertise on Linked-in to over 3000 individuals and organisations in Central Bedfordshire. Micheal was successfully matched to an employer who valued his skills and contributions and is now very happy working in a full time job.
*Phillip had not worked for over 30 years. Due to a very low self-esteem and confidence was unable to leave his house during this time and was terrified about joining a course or looking for work. His fears were largely focussed on the way he looked was worried about people making unkind comments about his appearance.
He worked with our tutor over a period of 3 weeks, during which time his confidence and mindset became more optimistic. Empathy, positive reinforcement and a relaxed, welcoming learning environment encouraged Phillip to open up to a new way of thinking about himself.
As the result Phillip was noted by the Job Centre to have transformed into a much more confident individual who is now ready to consider applying for work.
*John was unemployed for over 5 years when he joined us on a course to improve his confidence to find work. He lacked recent experience and knowledge of how to use IT to effectively find work and needed a CV. During his time with us he grew confidence to create a CV, use Twitter and online job search websites.
However, it became evident that he was struggling with references at application stage.
We offered him a part-time paid role cleaning our offices which provided him with a professional reference and recent work experience. As the result less than one month later had been successful in gaining many interviews and recieved a job offer. He still cleans for us part-time evenings and is very much one of the team.
Customer Service
CLIENT SERVICE CHARTER
We are committed to providing high quality services to our clients and the wider community.
We believe that positivity and optimism is central to success and we embed this approach into all our support and teaching. All our mentors and teachers have been through it all themselves and understand the challenges of finding work.
We offer a range of courses to our clients, ranging from courses involving employability, computing, occupational skills and smart devices.
Our courses are free and funded by the Central Bedfordshire Council with funding from the ESFA and, offered through the NCFE Awarding body, or in the cases of the computing and smart device courses, community funded or DWP sponsored.
SERVICE STANDARDS
Service to our clients is paramount, and we aim to provide you with the highest level of assistance across our range of services.
We are committed to:
• A clean, safe and efficient environment to learn in.
• To treat our clients with dignity and respect.
• Help our clients in a courteous manner and provide them with as much information as possible.
• Delivering timely and accurate services.
• Looking for new ways to provide better services for our clients.
• Be honest, open and accountable for our actions.
• Consider the views of our clients.
Our staff aim to:
• Be accessible.
• Provide accurate and meaningful information.
• Accept and respond to your feedback.
Accessibility
This website is run by Waterside Consultancy. We want as many people as possible to be able to use this website. For example, that means you should be able to:
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
We have included text chat and subtitles to our Video conferencing
We have included videos and sound to support text on courses.